Nairobi skyline viewed from Nairobi National Park
Claims Support

File a Claim

We're here to support you when you need us most. File your claim quickly and easily, and our team will process it promptly.

Our Claims Process

Simple, transparent and efficient, so filing a claim is easy

1

Submit Claim

Fill out the claim form with all the necessary details and documentation.

2

Review

Our team reviews your claim and may contact you for more information.

3

Approval

Once approved, you'll receive confirmation and the next steps.

4

Settlement

Receive your settlement according to your policy terms.

Emergency Claims Hotline

Available 24/7 for urgent claims

Submit Your Claim

Required Documents (to be submitted separately):

  • Copy of your insurance policy
  • Police report (if applicable)
  • Medical reports (for health claims)
  • Photos of damage (for motor/property claims)
  • Any other relevant documentation

You can email documents to claims@goldeneagle.co.ke

Need Help with Your Claim?

Our claims team is here to assist you

Call Us

Speak to a claims specialist

+254 791 389 518

Email Us

Send your claim documents

claims@goldeneagle.co.ke

Office Hours

Monday - Friday: 8AM - 6PM

Saturday: 9AM - 2PM